Reach out to us
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for prompt help. For account verification, deposits, withdrawals or site faults use the channels below and a support agent will respond. Check your account settings for limits and responsible‑gambling tools, or raise a ticket if you need further assistance and refund requests.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat 24/7. For account and technical help. |
| General enquiries | [email protected] - Email responses Mon-Fri. Product, marketing and billing queries. |
| Affiliate enquiries | [email protected] - Partnership team. Applications and tracking. |
| Phone | +64 9 378 5241 - Auckland support line. Call for urgent account issues. |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-20:00. Support available across NZ. |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send explanations or documents. Please use a clear subject line, include your full name, account ID and up-to-date contact details to prevent delays. Attach scans or PDFs where needed and allow time for verification - this helps us resolve matters efficiently.
Send us a message
Response Time
Support requests are typically handled promptly. Most inquiries are answered within one business day. More complex matters such as KYC, account disputes or payment investigations may take longer, depending on their nature and the documents required. If you need urgent help, use live chat for the fastest response; otherwise submit a support ticket and we’ll follow up as soon as possible.
Feedback
Share your feedback, suggestions or ideas to help improve Vegastars. Use the feedback form or live chat to tell us about site issues, game requests or bonus ideas. All input is reviewed carefully and used to refine features, promotions and UX. Your reports help prioritise fixes and shape future updates. Thanks for helping us make the site better.