Responsible Gambling

We take player safety seriously and provide clear tools and information to help you stay in control. This page explains Vegastars’ approach to responsible play, the limits and self-help options available in your account, and how to spot signs of risky behaviour. Read the short guidance below and use the controls in your profile to set limits or take a break. If you need further support, contact the listed professional services for confidential help.

Vegastars Responsible Gambling

Responsible Gambling is part of how we operate. Controls are available in your account settings. Use them any time to manage spending, time online and access. The aim is simple - safer play and clear choices.

Player Protection Principles

Safe play starts with clear rules. Age checks are enforced and account verification is required before certain actions. Limits exist to reduce harm. We provide non-judgemental options to pause or stop activity.

Tools to Manage Gambling Activity

Deposit Limits

Set daily, weekly and monthly deposit limits in your account. Change limits at any time, subject to cooling-off periods. Limits help control how much money enters your account.

Loss and Wager Limits

Apply loss caps and wager limits to restrict how much you can lose or stake over a set period. These settings reduce short-term risk and support planned play.

Time Limits and Session Reminders

Enable session timers and regular reminders to monitor play time. Short breaks and session limits are simple ways to reduce sustained play and screen fatigue.

Self-Exclusion and Cool-Off

Choose temporary cool-off options from 24 hours to several weeks, or apply longer self-exclusion if needed. Self-exclusion blocks access to your account and prevents new gameplay during the chosen period.

Recognising Problematic Behaviour

Look for warning signs such as chasing losses, spending more than planned, ignoring responsibilities, borrowing money, or hiding play. Changes in mood, sleep or finances often signal a need to act.

Guidance for Staying in Control

Plan budgets before you play and stick to them. Use limits, take regular breaks, and avoid gambling when stressed or impaired. Keep gambling as a form of entertainment, not income, and review your account activity regularly.

Access to Professional Help and Support Organisations

If gambling is causing harm, seek help promptly. New Zealand helplines include Gambling Helpline - 0800 654 655 and Lifeline - 0800 543 354. Local health services and counselling providers can offer confidential support and treatment options. Emergency services should be contacted in a crisis.

How to Get Help from Us

Use the account support options to request limit changes or self-exclusion. For immediate personal support, contact the national helplines above. We will respect your choices and apply requested restrictions promptly.